FAQs

We ship to all 50 states in the US and Canada. If you live outside of this area and are interested in our products, feel free to email us at reachout@bejollie.com.

We offer standard, expedited and rush shipping. Note: Monogrammed items require extra time and attention and can only be shipped via standard shipping.

We offer free shipping on all orders over $200. Please note, your original shipping charges are non-refundable.

We currently use UPS and DHL, but if you do not receive either of those to your address, feel free to reach out to us at reachout@bejollie.com for additional shipping requests.

We are happy to accept any unopened, unused items that are of course, not customized within 30 days of purchase. Items must be in their original packaging to be eligible for a refund.

Unfortunately, gift cards are non-refundable but they can be transferred to another person, friend or family member.

While the rubber in our mats does come from rubber trees, our manufacturers use a process to remove 99.9% of latex. That being said, if you are highly allergic to latex, we recommend you consult your physician prior to use.

Our plush mats which are made of a microsuede, are super soft. If you prefer to practice with a grippier mat, we suggest lightly wetting your suede mat prior to use. You can achieve this by wetting your hands prior to use or using a water spray bottle and gently misting your mat.

We suggest adding 6 inches to your height as a general rule of thumb to determine the right length for your mat. If your child is reaching 5 feet, we suggest switching over to our adult mats.

We are proud to say our mats do not leave behind a strong odor similar to some other rubber mats we have tried in the past. If you still find there is an odor to your Jollie mat, place it in a well-ventilated area for several hours.

We suggest replacing your old mat after 6-12 months of use. Since every one’s practice looks a little different, we suggest looking for signs that you might need a new mat. These include: holes or spots of discoloration or deterioration, differences in thickness on the mat itself or uneven edges on the sides of the mat, decreased grip or stickiness to your mat, and of course- a stinky mat needs to go!

We recognize that the manufacturing process of rubber and clothing is not perfect and can make an impact on our earth. We highly suggest you recycle or upcycle your old mat. Please see our recycling program to learn more about how you can do this through our recycling program. Did we mention that if you recycle your mat through Jollie, 10 cents to the pound are donated back to a pediatric cancer charities of Jollie’s choice.

For two or three letter monograms, type the letters in the order you want them to appear.

The embroidery is placed just above the logo so you can go on, and show off while carrying the mat.

Jollie mats are eco friendly because they are made from sustainable resources- natural rubber. We searched for the perfect manufacturer who could source non-amazon harvested rubber. We are proud to say our mats do not contain synthetic additives, PVC, harsh dyes or chemicals.

Rubber is only produced in plants that grow in certain areas of the word. Because of this, the US is not a producer of natural rubber which requires companies to import rubber from other countries with more tropical climates. While rubber that comes from rubber trees is the best option for mats today, Jollie plans to continue to search for alternative and innovative sources of rubber that could potentially be found in the US. While some of our mats are not manufactured in the US, all of our products are made in compliance with US safety laws. All of our products are assembled with love in the United States.

We suggest hand washing our mats and straps when possible and laying flat to dry. If you are unable to hand wash your straps, we suggest washing them on cool and tumble dry on low. Please see our product details for our suggested “recipe” to hand clean your mat.

Due to our manufacturer’s innovative process to remove the odor that sometimes comes with other rubber mats, we do not suggest machine washing your mat as it can disturb this process.

Did we mention our super cute yoga mat carrying straps also serve as a great tool to store your mat from any hook or knob.

We suggest keeping your mat out of direct sunlight as this can interfere with the colors and rubber in our mats.

We partner with various pediatric cancer treatment center and non-profits across the US and Canada. Please see our IMPACT page to learn more about our wonderful partners.

We are so excited you love our mission and are passionate about giving back to the pediatric cancer community. Please send us an email at reachout@bejollie.com

Please send us an email at reachout@bejollie.com

Please send us an email at reachout@bejollie.com to discuss options for your business.

Yes! We love that you are excited to bring mindfulness into your school curriculum. Email us at reachout@bejollie.com to discuss our customized school packs.

Not yet- maybe one day soon. We do offer pop ups at schools, businesses and homes (in Houston, TX). Email us at reachout@bejollie.com to discuss bringing Jollie to you.

We only sell via our Jollie site but are excited to learn more about retailers that would want to offer our products. Email us at reachout@bejollie.com to discuss bringing our products to your favorite retailers.

Because we donate a large percentage of our products and sales back to the community, we are not able to offer our products at wholesale prices. Should you have a need for a larger order, feel free to email us at reachout@bejollie.com to discuss how we can work together.

We are currently building our ambassador program and are excited you love our products and want to help spread the word about Jollie. Please email us at reachout@bejollie.com to sign up to be the first to know when we launch our ambassador program.

Please email us at press@bejollie.com.